How We Work

Speed to value is always an important consideration in any assignment we undertake. However, to achieve this our approach is always thorough and we apply solid techniques to analyse each situation carefully before recommending and executing change together, backed up by the experience and specialist expertise of our associate and partner network.

Cause and Effect

Most failures in delivery and execution can be traced back to a failure to understand the problem in the business context and secondly from underestimating the time it takes to deliver and embed change. Effective change starts with a realistic understanding of what is wrong.   We take enough time to understand and address root causes not symptoms.  

Guided by Experience

Problem solving is a combination of using proven techniques, applying business knowledge and learned experience. We seek to leverage the experience of our unique network of experts to solve problems jointly.

Simplify to succeed

Our approach is to simplify where possible and to set realistic expectations for the realisation of benefits.  We seek to celebrate success, no matter how small.  Change is incremental. Small wins accumulate and build momentum and confidence in organisations and teams.

Do – Learn – Do

Every project is different. So, we believe that new skills and capabilities are best learned “on the job” where the outcome matters, and theory and practice go hand in hand. We call it Do-Learn-Do

Big Changes – in Small Steps

Lasting and beneficial business change usually impacts every part of the business in some way. Processes, People, Systems, Service and Customers Satisfaction are all connected.  Clarity on what successful change looks like is important in ensuring that every small step is aligned to achieving the end goal. Everybody in the business is a potential contributor to achieving lasting change.

Four step infographic