Perform HQ

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Working With You to Make Change Happen...

Accelerating change.
Turbocharging delivery.
Accessing a powerful community of experienced people.
Supporting your business to drive performance.

Recruitment Services

Does your organisation need turbocharging and are you planning executive level changes in order to strengthen your overall business performance? Do you require a recruitment campaign ensuring high quality, right first time candidates? PerformHQ have partnered with DP Group and Barclay Search to offer high quality, rapid support for your recruitment campaigns including: Executive and Team Resourcing, Executive / C Suite & Rapid Seasonal / Project Recruitment Campaigns.

Outplacement Services

Managing a restructure and wondering ‘how can I manage organisational change with least pain? Need to exit your organisation and wondering ‘how can I cope with life and career disruption and sell myself to the job market?’

PerformHQ are pleased to offer support to individuals in their career development and organisations as they redesign and restructure their people resource.

Business Transformation

Alignment | Strategy | Change Management

HR Leadership, Advice & Support

Engagement | Great Place To Work | Policies

Talent & Resourcing

Career | Search & Recruitment | Interim

Organisation & Leadership Development

Organisation Design | Competency Frameworks | OD

Business Operations & Project Delivery

Project Management | Service Optimisation | Change Leadership

Learning & Development

Learning Academy | E-Learning Solutions | Coaching & Mentoring

Experience, Inspiration and a Network of Knowledge

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Business Transformation

Alignment | Strategy | Change Management

Your need for business transformation may be driven by:

Technology changes.
Efficiency drives, cost reduction.
Acquisition or merger, new leadership.
Poor consumer or customer satisfaction.
Rising product and service expectations.

PerformHQ are experienced in:

Leading teams through extended periods change and disruption.
Recognising and understand the drivers for change, the pressure for speed and the inhibitors to success.
Combining our practical experience with our methodology, Consistent Application of Solid Techniques (C.A.S.T), adapting our approach to match your specific business objectives.
Working with business to enable strategy by aligning projects and business teams to a targeted change programme, properly scoped and managed with clear accountability for delivery against clear milestones.

We believe that successful business transformation requires a blend of:

Experience.
Technology.
Process.

CLIENT CASE – Transformation of Hospitality Sector Software Business

The Challenge…

A technology company that had grown rapidly through acquisition, sold software products and services to the hospitality and retail sectors. A portfolio of old legacy software was proving increasingly costly and difficult to support and a dissatisfied customer base were demanding more innovation and new products. This was a business in need of a significant transformation to survive.

Approach…

Following the acquisition of a small hospitality solutions business with a fledgling range of Software as a Service (SAAS) products, the newly formed hospitality management team embarked on a strategy and plan to integrate the newly acquired business, rationalise the product base, providing customers with a migration path to the new product and solutions. This required a commitment to improve product support and develop new value adding managed services at speed. The challenge for management was to achieve this transformation in a 12 to 18 month timeframe, reducing operating costs, retaining customers, winning new customers and significantly improving business and service performance.

The plan required the creation and alignment of new support, delivery and development teams, developing a more customer focused mindset achieved by blending existing teams with newly recruited talent and capability. New Customer Service Managers and Account Managers worked together alongside development teams using Agile methodologies for the first time to develop new products to meet customer needs. Delivering higher availability with SAAS products required the consolidation and upgrading of data centres and technology infrastructure. This presented a huge change management task.

The Outcome…

A transformed organisation supporting customers with products and services based on solid service management disciplines underpinned with a ‘can do’ service oriented culture. Teams were aligned to clear objectives and worked effectively together solving problems with customers.

Revenues and profitability increased with retained and new customers positive about the impact of the programme of business change.

Talent & Resourcing

Career | Search & Recruitment | Interim

Your need for Talent and Resourcing support may be driven by:

Technology changes.
Demand for accelerated business growth.
Need to demonstrate sector and thought leadership.
Changing customer demands.
Changes in the employment market.

PerformHQ are experienced in:

Search, recruitment and selection of team members, leaders and executives.
Advising on organisation design, resourcing and development.

We believe in a professional and creative approach to:

Talent identification..
Creating a culture of talent development at all levels.
Development of high potential members
Top teams development based on setting real business challenges.

CLIENT CASE –

The Challenge…

A high street, high growth coffee retail business was opening 60 stores a year on an established 550 store operation. Headcount of 5,000 employees with a 65 per cent staff turnover at store level.

The question we had to address was: How should the business attract and recruit high quality talent and build a talent engine in the company to meet the future leadership requirements of a growing organisation?

Approach…

Creation of a future leadership map of the skills and competencies required to lead an organisation with aggressive growth plans over the next 2 years.

This included mapping the existing leadership team against the competencies and success criteria, identification of leadership gaps or surpluses in the current organisation.

Then assessment of the future talent (Leaders+1) against the criteria taking into account geography and capacity to grow as a leader.

A ‘Potential Talent’ pool was created for future development and a dynamic, action project based programme was developed to nurture and grow the internal talent.

Recruitment plans were rolled out to identify, resource and induct external talent at leadership level and at store level .

An aggressive internal Succession Plan was developed informed by reliable data established through the competency profiling and talent identification process.

The Outcome..

Significant reduction in employee turnover by 20 per cent.

Increased leadership capacity and capacity to take on more locations.

Improved productivity per labour hour.

Reduced recruitment costs.

All leadership roles were filled internally building the culture and philosophy for future 100 per cent internal recruitment,

Organisation & Leadership Development

Organisation Design | Competency Frameworks | OD

PerformHQ are expert in:

Design of leadership development programmes to support business transformation.
Facilitation of leadership and personal development programmes of learning based on proven adult learning methodologies.
Enabling client based leaders and teams to work effectively with human systems and organisational culture in order to manage sustainable change.
Forming trusting relationships with business leaders through coaching and mentoring.

We see the future of leadership development:

Great leaders in business will develop other leaders.
Real business projects in the ‘here and now’ provide the best basis for the development of leaders.
There is not a ‘one-size-fits-all’ approach to leadership. Competency frameworks may provide a useful guide, however the best leaders often emerge through experience of working on ‘messy’ real world challenges.

CLIENT CASE – Supporting Executive Team Development of a Fintech business

The challenge…

This privately owned Fintech business had seen rapid growth through the entrepreneurial talent of its founders and was at a key stage of development which required preparation for financial and structural growth. Senior members of the executive team recognised the need for an independent and trusted partner to provide a fresh perspective on team effectiveness, barriers and opportunities.

We provided…

Executive coaching and mentoring for senior team members. This include coaching based around the immediate and ongoing challenges of team-working, working with different personalities and diverse professional disciplines. Specific tools for understanding the human systems at work were introduced including team profiling, self insight diagnostics and techniques to enable individuals to understand themselves and others better.

This enabled…

Personal insight and understanding of career choices, and personal profiles in a highly professionalised, intellectual and commercially driven culture. Understanding of the social dynamic of the senior team based on its history, culture and leadership. Informed choice about future career paths and more effective senior team functioning.

Business Operations & Project Delivery

Project Management | Service Optimisation | Change Leadership

PerformHQ are experienced in:

Working with business stakeholders to establish a compelling business case for projects that yield results.
Scoping and running projects that are aligned to business change objectives with effective governance, risk management and project controls.
Transitioning projects on completion into day-to-day operations with business sign-off.

We believe that:

It is critical for businesses to build effective Project and Support delivery functions.
These should be based on a clear view of business requirements to meet strategic objectives and achieve the vision.
Delivering on time and on budget is an essential component of a successful technology led business.

We work with experienced project managers and subject matter experts who:

Focus project appraisal and delivery on pragmatic outcomes.
Ensure business stakeholders are invested in the project and form a clear vision of success.
Provide clarity on milestone deliverables in a phased approach to deliver value faster.
Identify inhibitors to progress and facilitate resolution with Senior Stakeholders.
Apply the principles of the PRINCE2 methodology pragmatically to facilitate project delivery where “heavy” project management processes are inappropriate.
Can manage the entire project lifecycle with full accountability for delivery.

CLIENT CASE – Transformation of Hospitality Sector Software Business

The challenge…

The business had won a prestigious contract to provide new technology combined with on-going retail operations at a brand new multisite theme park development in Dubai. The technology to be deployed was still being developed as part of a wider programme. The regional team in Dubai and the technology team in the UK were not aligned. The company had to deploy new technology in a new theme park with a new team in less than four months. The newly arrived CEO knew the project was in trouble.

Approach…

After a rapid review with stakeholders and project teams to assess the health of the project, a project recovery plan was proposed to the CEO as the Executive Sponsor. This required a different project structure, approach and stronger programme leadership. After personnel changes, Marketing, HR, Retail Operations, Engineering and Technology workstreams were defined and assigned to functional managers with clear responsibility and deliverables.

A new governance structure was established under a new Programme Director with clear authority and accountability. A new experienced Project Manager was hired to work on the ground in Dubai. The Head of Region and the Programme Director worked in close collaboration with the end customer to manage expectations and to solve problems. The technology team worked to clear requirements to deliver a working solution.

The Outcome…

The new retail operation with entirely new staff, technology and retail systems integrated with the theme park ticketing system, opened on time in and under budget. The project went from status RED to GREEN in less than three months. The company had a repeatable project blueprint for future park openings that was used in subsequent installations in Asia and the USA. This was achieved by experienced people applying solid technique with effective stakeholder communication aligned to a clear scope and project outcome.

Learning & Development

Learning Academy | E-Learning Solutions | Coaching & Mentoring

PerformHQ are expert in:

Strategic advice in connecting training and development with business challenges.
Design and delivery of programmes through an experienced network of training specialists.
Provision of learning content through libraries of digitally enabled programmes and courses.
Organisational learning academy sourcing, design, structure and delivery of accredited programmes.

We believe that:

People-first learning impacts organisational change.
Supporting individuals and teams with lifelong learning creates real engagement and commitment of talented people to their organisation.
Major challenges faced by leaders can be tackled through learning in groups, taking informed action and through personal reflection.

We see the future of learning:

Learners want a personalised learning experience and an ‘always on’ experience of digitally delivered learning content.
This enables people to perform at their best and to achieve their potential.
Gone are the days of ‘sheep-dip’ approaches to lengthy off job courses.
The future lies with relevant training and learning delivered on accessible platforms ‘just in time’ for application.
Learning must fit into individual workflow and business projects.

CLIENT CASE – Transforming Retail Sales in a Global Entertainment Business

The challenge…

Was to integrate best practices in organisational structure and operational systems in a venture capital owned technology based global entertainment business. This was a retail business which had grown through acquisition and the leadership team recognised that in order to accelerate growth there was a need to bring more consistency to operations and performance of the people.

We Provided..

A plan to transform retail performance by improving team recruitment and engagement. We focused initially on European centres and established learning projects focused on improving team engagement, training and operational consistency. Our role was to provide a robust methodology in setting up these learning focused teams and facilitating them through a series of workshops and personal coaching.

The Outcome…

The three project teams created innovative solutions including a rebrand of their approach to recruitment and training and the roll out of a new operations manual. This had a measurable impact on speed of European recruitment for the Summer season, improved retention and a reduction in operational costs. This led to recognition of the value of work focused learning and team problem solving, leading to the commissioning of further support in establishing a global learning academy.